Netflix error codes M7121-1331 ‘and’ M7111-1331-4027 ‘occur when there is a problem with your browser from which you are accessing Netflix. Netflix has also officially documented these error messages and believes that these errors occur if the browser does not meet the requirements to play shows or incorrect data (in the cache) preventing them from playing.
These error M7121-1331 messages have been on the radar for quite some time, and in some cases, they also occur if the Netflix server is narrowed down for geolocation. Users can correct this error message with as little troubleshooting as possible as the fixed issue is relatively small and requires no experience to understand.
What Causes the Netflix Error Code M7121-1331 and M7111-1331-4027?
As already mentioned, these error M7121-1331 messages generally target browser issues. However, here are some of the valid reasons why you may face this problem:
- HTML 5 not enabled in your browser. HTML 5 is now the newest version of HTML launched and is used by almost every major player in the streaming industry to help you solve error codes M7121-1331.
- Chrome extensions conflict with the Netflix playback process.
- Google Chrome is broken and does not complete installation files.
- Suppose harmful cookies or cache can prevent playback. Netflix is stringent regarding cookies/stores due to copyright considerations that you have to consider.
- He is Netflix Server below. In this case, you can’t do anything other than stay out.
- Your browser is out of time. Unfortunately, Netflix lines up with the latest version, and if you don’t have it, you won’t be able to download it.
Before moving towards the solutions, make sure you have a stable internet connection with administrator access to your computer account.
Solution 1: use the supported browser and enable HTML 5
It is a well-known fact that Netflix only supports playback on popular browsers like Chrome, Firefox, Edge, etc. If you use an “unsupported” browser such as Speed Browser, you will not play videos on the platform.
Additionally, to solve error M7121-1331, you must have HTML 5 enabled. HTML 5 is the newest markup language used by almost all major streaming platforms in their operations. Although you have manually disabled it, be sure to turn it on again before trying to stream again.
It should be well-known that all popular browsers already have HTML 5 enabled by default. You can check if HTML5 works by browsing the Youtube HTML5 listener.
Solution 2: disable Chrome extensions
Chromium extensions are plug-in pieces of code that allow the user to extend the basic functionality of their browser. These extensions range from review software to video downloaders. If you have Chrome extensions enabled, you may have trouble playing Netflix in your browser. Therefore, we will disable them and then try to stream again.
- Open Google Chrome and enter the following address in the dialog:
chrome: // extensions
- Now switch each of them.
Web extensions: Google Chrome
- After disabling each of them, restart Chrome and try reaccessing Netflix.
Solution 3: Check Widevine module and readjust Chrome settings
Another thing to check before fully reinstalling Chrome is to check the Widevine Content Decryption Module. This module is used worldwide for encryption and secure license distribution. Since Netflix allows you to stream copyrighted material, it uses this module extensively in its operations.
Also, it would help if you tried to reset Chrome history, cache, cookies, etc. There are numerous cases where insufficient data is stored in the modules restricting the platform from playing videos successfully. After cleaning everything, restart Chrome and check if the error message is gone.
You can follow the steps to perform both tasks by referring to our article How to fix Netflix error M7121-1331
Solution 4: update / reinstall Chrome
If all the above-given solutions don’t work, you need to check if there is an update available for Chrome. Moreover, If there is a need to update the browser, immediately update, and after restarting the computer, try reaccessing Netflix.
If you already have an updated the latest version, you must reinstall the browser completely. This is because your installation may be corrupted and can only be resolved by reinstalling everything. When reinstalling Chrome, try to access Netflix without syncing your user. In this way, we can imperative out if there is a problem of $ 0027user $ 0027.
- Press control essential Windows + R, type »appwiz. CPL »in the dialog box, and hit Enter.
- Once in the application manager, find the entry “Google Chrome,” right-click and select
Uninstall Google Chrome
- Restart your computer and have a look at the official website for Chrome. Then, download the latest version in an accessible place and install it. After installation, check if the error message has been removed.
Solution 5: Check the current server status
If all the above solutions don’t work as planned, you need to check if the Netflix server is running. There have been similar error cases where the error message occurred when the server might be offline and could not be accessed.
Netflix server status
To check the current server status, you can visit the official Netflix website or search for information in different forums or communities. In addition, you can get an idea by looking at the various messages from other users.